1. Warranty Coverage Durations

• New Products — 1 to 2 years: Warranted to the original purchaser to be free of defects in material and workmanship. Check your instruction manual for the exact duration for your model.
• Batteries — 6 months: Rechargeable batteries are warranted to the original purchaser for a period of 6 months from the original purchase date, with receipt.
• Replacement Parts — DOA only: Parts do not carry an extended warranty. They are guaranteed only to not arrive DOA (Dead On Arrival). Receipt required.

2. Warranty Terms & Performance

Warranty Performance

Wagan Corporation warrants new products sold through authorized resellers within the United States. Warranty is only valid with an original, dated sales receipt.

During the warranty period, a product with a defect will be replaced or repaired with a comparable model at Wagan Corporation's discretion. The replacement product will be warranted for the balance of the original warranty period.

This warranty does not extend to units used in violation of written instructions furnished by Wagan Corporation.

Disclaimers & Liability

This warranty is in lieu of all warranties expressed or implied. No representative is authorized to assume any other liability in connection with the sale of our products.

Wagan Corporation disclaims any liability for consequential damages. In no event will Wagan Corporation be responsible for any amount beyond the retail amount paid for the product.

There shall be no claims for defects or performance failure under any theory of tort, contract, or commercial law.

3. Return Procedures

Consumer Returns

Within 30 days: Please return defective items directly to the store or retailer where the product was originally purchased.

After 30 days: Contact Wagan Customer Service at customerservice@wagan.com or call (888) 714-9316 to obtain an official RA# and return instructions.

Once you receive your RA#, pack the item securely with all required documentation, an explanation of the problem, your name, address, and daytime phone number.

Items may be subject to a 20% restocking fee. Customers are responsible for shipping charges to Wagan Corp.

Corporate & Reseller Returns

Corporate accounts must request an RA# prior to shipping by emailing return@wagan.com or faxing (562) 921-9499.

Required information for an RA#:

• Company name & contact person
• Direct email address or fax number
• Item number & quantity
• Reason for return (overstock, defective, etc.)

For further assistance, please contact your sales representative at Wagan Corporation directly.

4. Step-by-Step Return Process

1. Contact Support: Email or call Customer Service to request a Return Authorization Number (RA#).
2. Gather Documentation: Include your dated receipt, RA#, contact info, and a detailed explanation of the problem.
3. Pack & Ship: Pack the item securely with the RA# clearly marked on the package. Customer covers return postage.
4. Repair / Replace: Wagan inspects, repairs, or replaces the item and ships it back under the original warranty term.