Warranty & Returns New Page
Warranty & Returns Policy
Our commitment to quality, durability, and customer care. Learn about product coverage and return instructions.
Return Authorization Required (RA#)
DO NOT SHIP anything to us without prior authorization. Unauthorized returns will not be accepted, and you will be responsible for return shipping costs. Contact Customer Service at customerservice@wagan.com or call (888) 714-9316 before sending any items.
New Products
Warranted to the original purchaser to be free of defects in material and workmanship. Check instruction manual for exact model duration.
Batteries
Rechargeable batteries are warranted to the original purchaser for a period of 6 months from the original purchase date with receipt.
Replacement Parts
Parts do not carry an extended warranty. They are guaranteed only to not arrive DOA (Dead On Arrival). Receipt required.
Warranty Performance
Wagan Corporation warrants new products sold through authorized resellers within the United States. Warranty is only valid with an original, dated sales receipt.
During the warranty period, a product with a defect will be replaced or repaired with a comparable model at Wagan Corporation's discretion.
The replacement product will be warranted for the balance of the original warranty period. This warranty does not extend to units used in violation of written instructions furnished.
Disclaimers & Liability
This warranty is in lieu of all warranties expressed or implied. No representative is authorized to assume any other liability in connection with the sale of our products.
WAGAN Corporation disclaims any liability for consequential damages. In no event will WAGAN Corporation be responsible for any amount beyond the retail amount paid for the product.
There shall be no claims for defects or performance failure under any theory of tort, contract, or commercial law.
Consumer Returns
Within 30 Days: Please return defective items directly to the store or retailer where the product was originally purchased.
After 30 Days: Contact Wagan Customer Service at customerservice@wagan.com or call (888) 714-9316 to obtain an official RA# and return instructions.
Once you receive your RA#, pack the item securely with all required documentation, an explanation of the problem, your name, address, and daytime phone number.
Note: Items may be subject to a 20% restocking fee. Customers are responsible for shipping charges to Wagan Corp.
Corporate Returns
Corporate accounts must request an RA# prior to shipping by emailing return@wagan.com or faxing (562) 921-9499.
- Company Name & Contact Person
- Direct email address or fax number
- Item Number & Quantity
- Reason for Return (Overstock, Defective, etc.)
For further assistance, please contact your sales representative at Wagan Corporation directly.
Contact Support
Email or call Customer Service to request a Return Authorization Number (RA#).
Gather Documentation
Include dated receipt, RA#, contact info, and detailed problem explanation.
Pack & Ship
Pack securely with RA# clearly marked on package. Customer covers return postage.
Repair / Replace
Wagan inspects, repairs, or replaces item and ships back under original warranty term.
Need Assistance With Your Warranty?
Our customer service team is ready to help you process your return or answer product questions.