Shipping Policies: Orders, Carriers, Will Call, Costs, Delivery Times
Order Processing:
Orders are usually processed within 2-5 business days. Normal shipments are shipped by FedEx or UPS.
Small replacement parts orders are shipped via USPS, while larger items are shipped by FedEx.
Shipments are picked up daily (Monday through Friday) by USPS, FedEx, and UPS.
We do not ship on Saturday, Sunday, or major Holidays. LTL shipments are scheduled as needed. Carrier delays can occur during holidays or inclement weather; please check carrier website for updates.
Shipping Carriers:
We have a variety of shipping carriers we use including LTL Freight, UPS, FedEx, USPS (United States Postal Service), DHL, and more.
Shipping: Domestic
All orders placed on Wagan.com are shipped to valid addresses in the continental United States, Alaska and Hawaii. We also ship to US Outlying Territories: (American Samoa, Guam, Marshall Islands, Puerto Rico, US Virgin Islands, Armed Forces Americas, and Armed Forces Pacific).
Orders usually ship within 2-5 business days.
Shipping: International
Currently, we only ship to Canadian confirmed addresses. Orders usually ship within 2-5 business days. Buyers are responsible for any duties or taxes levied by customs.
If you are in other regions, contact our customer service to see if we service your location as we have offices in Mexico, China, Taiwan, and Indonesia.
Will Call/ Pick-up
We offer local pick-up/will call from our Hayward, California location. This option can be selected during checkout on Wagan.com.
Shipping Costs
Shipping costs are automatically calculated by the system based on weight, carrier, carrier service, and shipping location.
For LTL Freight quotes, please call our Customer Service Team.
Free Shipping Offer
We're offering free shipping on orders totaling $70+ ("Replacement Parts", "Closeout", and "Refurbished" category products are not included in the offer). Free Shipping applies only to shipments within the contiguous USA. Click here for details
Shipping carrier and speed will be determined by Wagan Corp. - 2 Day, Express, Overnight, International, and other options are not part of this offer. Read More
Shipping Delivery Times (Domestic)
This is a general guide provided by the carrier once the package has been accepted into their system from a California pick-up point.
USPS: 3-5 Business Days
UPS: 3-5 Business Days
FedEx: 3-5 Business Days
DHL: 3-5 Business Days
LTL: Varies by Location
Lost or Damaged Shipments
Wagan Corp is not liable for any products damaged or lost during shipping. If you never received your package or received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods (when applicable) before filing a claim.