Shipping Policies: Orders, Carriers, Will Call, Costs, Delivery Times

 

Order Processing:

Orders are usually processed within 2-5 business days. Normal shipments are shipped by FedEx or UPS. Small replacement parts orders are shipped via USPS, while larger items are shipped by FedEx. Shipments are picked up daily (Monday through Friday) by USPS, FedEx, and UPS. We do not ship on Saturday, Sunday, or major Holidays. LTL shipments are scheduled as needed. Carrier delays can occur during holidays or inclement weather; please check carrier website for updates.

Shipping Carriers:

We have a variety of shipping carriers we use including LTL Freight, UPS, FedEx, USPS (United States Postal Service), DHL, and more.

Shipping: Domestic

All orders placed on Wagan.com are shipped to valid addresses in the continental United States, Alaska and Hawaii. We also ship to US Outlying Territories: (American Samoa, Guam, Marshall Islands, Puerto Rico, US Virgin Islands, Armed Forces Americas, and Armed Forces Pacific). Orders usually ship within 2-5 business days.

Shipping: International

Currently, we only ship to Canadian confirmed addresses. Orders usually ship within 2-5 business days. Buyers are responsible for any duties or taxes levied by customs.

If you are in other regions, contact our customer service to see if we service your location as we have offices in Mexico, China, Taiwan, and Indonesia.

Will Call

We offer local pick-up from our Hayward, California location. This option can be selected during checkout on Wagan.com.

Shipping Costs

Shipping costs are automatically calculated by the system based on weight, carrier, carrier service, and shipping location. For LTL Freight quotes, please call our Customer Service Team. 

Free Shipping Offer

We're offering free shipping on all items on the site ("Replacement Parts", "Closeout", and "Refurbished" category products are not included in the offer). The discount will be automatically applied once cart sub-total reaches $40 or more. Free Shipping applies only to shipments within the continental USA. Shipping carrier and speed will be determined by Wagan Corp. - 2 Day, Express, Overnight, International, and other options are not part of this offer.

Shipping Delivery Times (Domestic)

This is a general guide provided by the carrier once the package has been accepted into their system from a California pick-up point.

USPS: 3-5 Business Days

UPS: 3-5 Business Days

FedEx: 3-5 Business Days

DHL: 3-5 Business Days

LTL: Varies by Location

Lost or Damaged Shipments

Wagan Corp is not liable for any products damaged or lost during shipping. If you never received your package or received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods (when applicable) before filing a claim.