1. Order Processing

Orders are usually processed within 2-5 business days (Monday through Friday). We do not ship on Saturdays, Sundays, or major holidays. Normal shipments are fulfilled via FedEx or UPS.

Small replacement parts are shipped via USPS, while larger items are dispatched via FedEx. Carrier delays may occasionally occur during holidays or inclement weather.

2. Free Shipping Offer

We offer free shipping on orders totaling $70 or more (contiguous USA only). Please note the following exclusions:

• Excludes "Replacement Parts", "Closeout", and "Refurbished" category products.
• Carrier and shipping speed for free shipping orders are determined by Wagan Corporation.

For more details, view our Sitewide Free Shipping policy.

3. Shipping Carriers & Transit Times

We utilize trusted carriers including UPS, FedEx, USPS, DHL, and LTL Freight depending on package dimensions and destination. Estimated domestic transit times once picked up from our California facility:

4. Domestic & International Shipping

Domestic: We ship to valid addresses across the continental United States, Alaska, Hawaii, and US Outlying Territories (including Puerto Rico, Guam, and US Virgin Islands).

International: Currently, we ship directly to confirmed Canadian addresses. Buyers are responsible for any customs duties, taxes, or clearance fees levied by local authorities. For other global regions, please contact customer service.

5. Local Pick-Up (Will Call)

If you prefer local pick-up, you can select the Will Call option during checkout. Orders can be collected directly from our warehouse facility in Cerritos, California.

6. Lost or Damaged Shipments

Wagan Corporation is not liable for products damaged or lost during transit. If your order arrives damaged or fails to arrive, please contact the shipping carrier directly to file a claim. We advise keeping all original packaging materials and damaged items intact before filing your claim.