New Page Shipping Policies: Orders, Carriers, Will Call, Costs, Delivery Times
Shipping Policy & Details
Fast, reliable shipping processing and clear guidelines for all domestic and international orders.
Order Processing
Orders are usually processed within 2-5 business days. Normal shipments are fulfilled via FedEx or UPS.
Small replacement parts orders are shipped via USPS, while larger items are shipped via FedEx.
Shipments are picked up daily (Monday through Friday). We do not ship on Saturdays, Sundays, or major Holidays. LTL shipments are scheduled as needed. Carrier delays may occur during holidays or inclement weather.
Shipping Carriers
We utilize a variety of trusted shipping carriers depending on package size, destination, and service level:
• UPS & FedEx: Standard & Express ground shipments
• USPS: Small replacement parts & postal deliveries
• DHL & LTL Freight: Specialized & heavy pallet shipments
Domestic Shipping
All orders placed on Wagan.com are shipped to valid addresses in the continental United States, Alaska, and Hawaii.
We also ship to US Outlying Territories: American Samoa, Guam, Marshall Islands, Puerto Rico, US Virgin Islands, Armed Forces Americas, and Armed Forces Pacific.
Orders usually ship within 2-5 business days.
International Shipping
Currently, we ship directly to Canadian confirmed addresses. Orders ship within 2-5 business days. Buyers are responsible for duties and taxes levied by customs.
For other global regions, please contact customer service — we have international offices in Mexico, China, Taiwan, and Indonesia to assist you.
Will Call / Local Pick-up
We offer local pick-up / will call directly from our facility in Cerritos, California.
This option can be conveniently selected during the checkout process on Wagan.com.
Shipping Rate Calculation
Shipping costs are automatically calculated during checkout based on weight, chosen carrier, service level, and delivery location.
For custom LTL Freight quotes, please call our Customer Service Team directly.
Estimated Transit Times
General carrier transit times once the package is picked up from our California location:
Lost or Damaged Shipments
Wagan Corp is not liable for products damaged or lost during shipping. If you received your order damaged or your package was not received, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.