Corporate Office

WAGAN Corporation
31088 San Clemente Street
Hayward, CA 94544, USA

Returns

U.S. & Canada Toll Free:

+1.800.231.5806

Telephone:

+1.510.471.9221

Fax:

+1.510.489.3451

Customer Service:

customerservice@wagan.com

Hours:

M-F, 8AM - 5PM PST

CORPORATE RETURNS

Please request an RA# by emailing return@wagan.com or faxing (510) 489-3451 the following information:

  • Company Name
  • Contact person
  • Direct email address or fax number
  • Item# (Item of return)
  • Quantity
  • Reason (Overstock, Defective, etc.)

For more questions or further assistance, please contact your sales representative at Wagan Corporation directly.

CONSUMER RETURNS

If it is within 30 days, please return to the store where the item was purchased.

To return a defective item, please contact WAGAN Corporation at (800) 231-5806 or email customerservice@wagan.com to obtain an RA# and return instructions.

WAGAN Corporation is not responsible for any item(s) returned without an official Return Authorization number (RA#). Each item to be returned will require a separate RA#.

After you have received the RA# and the return instructions from WAGAN Corporation, please follow the instructions and send the item along with all of the required documentation, a complete explanation of the problem, your name, address, and daytime phone number.

WAGAN Corporation is not responsible for any shipping charges incurred in returning the item(s) back to the company for repair or replacement.


Consumer Returns FAQ

Can I exchange my RA'd item for a different product?

No. We do not exchange returned items for different products. We can only replace an item under warranty with an identical replacement item of the same model.

Can I return my product for a cash refund?

WAGAN Corp cannot refund products (unless purchased directly from us). As a manufacturer, we can only offer replacements for defective units covered under warranty. If you would like to inquire about credit or a refund, please contact the company/retail store where you made the original purchase.

Does WAGAN Corp pay the shipping cost for returning defective merchandise?

No. WAGAN Corp does not pay the return shipping cost for defective merchandise. Please send the item with prepaid shipping, and we will ship the replacement item to you at no charge.

How do I acquire a Return Authorization Number (RA#)?

To obtain an RA# you may email Customer Service ( customerservice@wagan.com) or you may call us directly at 1-800-231-5806. Please be ready with the date of purchase, your address, phone number, and the item number of the unit you would like to return. Your item number can be found on the top-right corner of the box or packaging it came in, or on your instruction manual. You can also find your item# on our website.

How do I check the status of my RA?

To check your return status, you can email us at customerservice@wagan.com or call us directly at 1-800-231-5806. Please have your RA number ready.

How do I package and ship my item for return?

  1. Place the item in a safe and well-padded mailing container.
  2. Write a short note describing what is wrong or what went wrong with the product. On that same note, include your return address (P.O. box numbers will not be accepted) and your RA number. Please call (800) 231-5806 to obtain an RA number if you have not done so yet.
  3. Provide us with a copy of your original receipt. If you cannot locate the original receipt, provide us with a copy of the proof of payment (i.e. cancelled check, credit card statement, email confirmation from online retailer).
  4. Tape #2 & #3 onto the product so that they do not get lost in packing material.
  5. Label your package in the exact format shown below:
    WAGAN CORPORATION
    Attn: Returns XXXXXX (write your 6-digit RA number in place of the "X")
    31088 San Clemente St.
    Hayward, CA, 94544

How long is the return process?

After we have received your item, it takes 2-3 business weeks to process. RA processing time may vary depending on the product, the reason for the return, and if the RA received has met all the following criteria:
  1. Return with RA# clearly identified in and on the package.
  2. Return with all original equipment, components, manuals, cables, documents, and packaging.
  3. No physical damage caused by customer or by carrier.
  4. Valid Proof of Purchase verifying that the item is WITHIN VALID WARRANTY PERIOD when it is received. We will not process or accept any returns without a valid proof of purchase.
Please note: If a returned item is sent via U.S. Postal Service without tracking service or proof of delivery, and we have no records of the delivery, we will not be responsible for items lost in the mail.

How long is the warranty period?

All products have a one or two-year warranty period from the date of purchase. Check the original warranty that came with your unit to see if your unit is covered for one or two years. If you have lost yours, a digital copy can be found by going into the "Specs" tab of the product detail page on our website. Customers must provide us with a copy of the original receipt to confirm warranty period. If the original receipt cannot be located, please provide us with a copy of the proof of payment (i.e. cancelled check, credit card statement, or an email confirmation from the online retailer).

I received an email indicating that the item I returned with an official RA# is no longer available or is back ordered. What happens now?

If an RA item is found to be on backorder and we cannot obtain the item, you will be contacted by phone or email and offered a similar replacement.

I returned the unit to you, but I just realized that my warranty has expired and I am not eligible for a replacement. Can you ship my unit back to me?

We will only ship the unit back if the sender will pay for the return shipping costs. When returning the product, please make sure the warranty is valid. WAGAN Corp is not responsible for returning any item sent without a valid proof of purchase or an expired warranty.

Is it mandatory to have a Return Authorization Number in order to return a product to WAGAN Corp?

Yes. A Return Authorization Number (RA#) is required before returning any item under warranty for a replacement. WAGAN Corp will not accept returns without a valid RA#. Once you have been issued an RA#, it is valid for 30 days. We must receive the item within that time frame. Return Authorization numbers will not be extended or reissued. Customers should prominently display their RA# on the package or box containing the returned product.

Is it necessary to return each individual accessory when I send in a return?

Yes, all original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for us to process your replacement.

What address should I send my return to?

Once you have received a valid RA# AND followed the delegated return instructions, you may send your item to:
WAGAN CORPORATION
Attn: Returns XXXXXX (write your 6-digit RA number in place of the "X")
31088 San Clemente St.
Hayward, CA, 94544

What needs to be included with my return other than its original components?

  • Your item must be packaged in a well-padded mailing container/box. Please write us a short note describing what is wrong or what went wrong with the product. On that same note, please include your return mailing address (NO P.O. box please, as UPS cannot deliver to P.O. Boxes) and include your Return Authorization Number (RA#).
  • Provide us with a copy of your original receipt, (if you cannot locate the original receipt, provide us with a copy of the proof of payment- i.e. cancelled check, credit card statement, and email confirmation from online retailer). Please tape the note and proof of purchase onto the product inside the package.